For most Gold Coast small and medium businesses, the majority of IT problems don't actually need a technician in the room. Over 80% of the support calls we receive — software errors, email problems, Microsoft 365 issues, VPN faults, printer configuration, account lockouts — can be diagnosed and fixed without anyone leaving their desk. Remote IT support means your staff spend less time waiting and more time working.
When you call us, we connect to your machine using Splashtop SOS — a secure, on-demand remote access application. There's nothing permanently installed on your computer. The application runs only while the session is active, and when you close it, the connection ends completely. You're in control the entire time. You can watch everything we do on your screen, and you can end the session at any moment.
The cost difference between remote and on-site support is real. On-site visits carry a call-out fee and are billed at one-hour minimums — even if the job takes 20 minutes. Remote jobs have no call-out fee and are billed in 30-minute increments. For a business with a handful of staff, that adds up quickly over the course of a year. Most software and configuration problems that would take an hour on-site are resolved in 30 minutes remotely, because we're working directly on the machine from the moment we connect.
